Quick answers to the questions we get asked most. Can’t find what you need? Chat with us using the “Chat with us” button in the bottom-right corner of the screen.
Ordering and delivery
How long will my order take to arrive?
Delivery usually takes 7 to 14 days after you place your order. We source pieces from around the world, so a little patience means you get styles you won’t find everywhere else.
Do you deliver across Ghana?
Yes. No matter where you are in Ghana, you can place an order and we will arrange delivery to you.
Is delivery free?
Delivery anywhere in Ghana costs GH₵50, and it is free on orders above GH₵1,000. The delivery fee is added automatically at checkout.
Returns and refunds
Can I return something?
Yes, within 3 days of receiving your order. The item must be unused, in the same condition you received it, and in its original packaging. Intimate and sanitary items can’t be returned, and sale items can’t be refunded.
How do I start a return?
Message us within 3 days of delivery and we will tell you where to send the item. Please keep your receipt or proof of purchase. You cover the cost of shipping the item back, and that cost is not refundable.
When will I get my refund?
Once we receive and inspect your return, we will email you to say whether the refund is approved. Approved refunds go back to your original method of payment.
Can I exchange an item?
We only replace items that arrive defective or damaged. Message us and we will guide you through it.
Full details are in our Refund and Returns Policy.
Getting help
How do I contact you?
Use the “How can I help you?” chat pop-up in the bottom-right corner of the site, or send a message through our Contact page. Customer care is available Monday to Friday, 10am to 6pm.